Privacy

Privacy Policy – Rise Horizon Pty Ltd (ABN 57 835 588 316)

Effective Date: 5 December 2023
Version 1.0

Rise Horizon Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information such as:

  • Your name and contact details (phone, email, address)

  • Your company and job title

  • Information you provide through our enquiry form, emails, or meetings

  • Records of services provided and communications with you

We only collect personal information that is reasonably necessary for our work.

2. How we collect information

We collect information when you:

  • Contact us by phone, email, or through our website

  • Engage our services or request information

  • Provide us with documents or details during a project

In some cases, we may collect information from publicly available sources, business partners, or professional referrals.

3. Why we collect and use information

We use your personal information to:

  • Provide the consultancy services you request

  • Respond to enquiries and manage our relationship with you

  • Send you relevant updates about our services

  • Meet our legal and professional obligations

By providing your personal information, you consent to its collection and use in accordance with this Privacy Policy. We will not use or disclose your personal information for other purposes without your consent, unless required or authorised by law.

4. Sharing your information

We may share personal information with:

  • Service providers and professional advisers who assist us in delivering our services

  • Legal or regulatory authorities, where required by law

Some of our IT and data storage providers (including Microsoft 365 and Squarespace) may store data on secure servers located outside Australia. We ensure these providers are subject to privacy and security obligations that meet or exceed Australian standards.

We do not sell or rent your personal information.

5. Storage and security

We store personal information securely in electronic and physical form. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure. Access to personal information is restricted to authorised Rise Horizon personnel and service providers who need it to perform their duties. We use password protection, encryption, and secure cloud storage systems.

We retain personal information only for as long as necessary to fulfil the purpose it was collected or as required by law.

6. Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete, or out of date. Please contact us using the details provided below. We will respond within a reasonable timeframe.

7. Overseas disclosure

We generally do not disclose personal information overseas. If this is required, we will take reasonable steps to ensure it is protected in line with the APPs.

8. Website and cookies

When you visit our website, we may collect basic information, such as your IP address, browser type, and the pages you view. We may use cookies or similar technologies to improve your experience. You can turn off cookies in your browser settings if you prefer.

Use of our website is also governed by our Terms of Use, available at risehorizon.com.au/terms

9. Complaints

If you have concerns about how we have handled your personal information, please do not hesitate to contact us. We will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) using the details below:

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

10. Updates

We reserve the right to update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Governing law

The laws of Western Australia govern this Privacy Policy.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with us:

Rise Horizon Pty Ltd
Email: info@risehorizon.com.au
Phone: +61 8 6189 8777
Postal Address: Level 28 | 140 St Georges Terrace | Perth WA 6000 Australia